Guest Help

Find your photo after an event

Check your result email or event gallery, then learn who to contact if your photo is missing.

On this page

How you receive a photo depends on the event. Most guests use the result email, while some events also provide a public gallery.

Steps

Search your inbox for the event name, Snapbar, or an email from notifications@snapbar.com.
Check your spam, junk, and promotions folders. If you submitted more than once, check for more than one result email.
Open the result email and use its link to view or download your photo.
If the event offered a public gallery, open the gallery link or scan the QR code supplied by the event organizer.
If you still cannot find the photo, contact the event organizer. Include the event name and date, plus the email address you entered during the experience.
If you cannot reach the organizer, email ops@thesnapbar.com with the event name, event date, organizer or company name, and the email address you used.

Not every event has a public gallery.The event organizer chooses whether guests can browse a gallery. Your individual result email may be the only way to retrieve your photo.
The email address may have been entered differently.A typo, work alias, or different inbox can keep the result out of the inbox you expected. Tell the event organizer which address you may have used.
Snapbar may need the organizer to approve access.To protect guest privacy, Snapbar cannot always release event content directly. The event organizer is usually the fastest person to help.

Wait a few minutes if you just completed the experience because some results need time to finish processing.
You do not need to email a photo of yourself to ask for help. Event details and the email address used are the best starting point.