Team and Billing
Help a teammate sign in and join your team
What your invited teammate needs to do, and how to fix invitations that go wrong.
On this page
Teammates join through an email invitation. Here is what to tell them and what to check when an invitation does not work. You can share this public article with them before they sign in.
Steps
Send the invitation to the exact email address your teammate will sign in with.
Tell them to open the invitation email, select the accept link, and sign in using that same email address.
Missing the email? Have them sign in with the invited address, open the team selection page, and select Join beside the invitation.
If the invitation went to the wrong inbox or has expired, send a fresh one from the Team page.
Once they are in, they land in your team workspace. If they belong to several teams, the team menu in the top navigation switches between them.
What to know
- Invitations are tied to one email address. Signing in with a different address will not connect them to your team.
- Sent invitations stay listed under Pending Invites on the Team page, so you can confirm an invite actually went out before troubleshooting further.
- If your team is still missing, check the team menu for another workspace and confirm the invited email address with the person who sent the invitation.
Tips
- If sign-in keeps failing for a teammate, have them try a private browser window, then contact ops@thesnapbar.com with their email address and your team name.