Team and Billing
Manage your team and permissions
Invite teammates, choose their roles, and understand why some controls may be missing.
On this page
Team membership controls who can access a workspace. Roles and permissions determine whether a user can only review results or also edit experience configuration.
Invite a teammate
Open Team from the navigation, then invite the teammate using the email address they will sign in with.
The Members page shows each member with a role such as Primary Owner, Admin, Experience Manager, or Data Manager, plus pending invitations. Assign the role that matches their responsibility. Ask them to accept the invitation and sign in with the same email address.
Check Pending Invites if they have not joined. Share the sign-in and invitation guide with anyone who is stuck.
Choose the right access
Primary Owner: the team’s primary account owner.
Admin: team access and experience setup.
Experience Manager: configuring and running experiences.
Data Manager: reviewing submissions, leads, and reporting.
Why is a tab or control missing?
Check the team name in the profile menu first. The teammate may be in another workspace.
Ask a team owner to check your role. Refresh and reopen the experience after access changes.
Some features depend on the product or account: Tips belongs to Event Headshots, Sponsor to Digital Photo Booth, and Destinations requires integrations to be enabled.
Admin AI configuration and credit changes are handled by Snapbar. Describe the change you need to support if it is outside your visible controls. A copied direct URL does not grant permission.
What to know
- A missing control can mean a role restriction, a different experience type, or a feature that is not enabled. It does not always mean your invitation failed.
Tips
- Grant edit access only to people responsible for launch setup.
- Before an event, confirm at least two staff members can access the team in case one person is unavailable.