Guest Help
Open an event link or a paused experience
What to check when a QR code or event link will not load or the booth is unavailable.
On this page
Use the full link or QR code supplied by the event organizer. A paused or unfinished experience needs help from the organizer before guests can participate.
Steps
Scan the original event QR code or reopen the full link supplied by the organizer. The snapbar.app home page alone does not open a specific event.
Open the link in your browser if it launched inside an email or social app.
Check that your device is online and complete any venue Wi-Fi sign-in screen. Then reopen the event link.
If you see Experience Paused, Under Construction, or Not available, ask event staff whether participation is open and whether you have the current link.
If the page still fails to load, share the error message, event name, device, and browser with event staff. If staff are unavailable, contact ops@thesnapbar.com.
What to know
- A paused message does not necessarily mean your phone is broken. The experience may have ended or may need attention from the organizer.
- An Under Construction message means setup is not finished. Repeatedly refreshing cannot complete the setup.
- A result link and a participation link serve different purposes. Use your result email to see a photo you already submitted.
Tips
- Keep the original link intact, including any text after the event ID.
- Ask event staff before switching networks on an event-owned device.