Results and Data

Find and download guest photos and videos

Find a guest result or download a batch of photos and videos.

On this page

Use Submissions inside your experience to find guest photos and videos, inspect processing status, and download the files you need.

Find a guest result

Open the experience and choose Submissions.
The Submissions tab lists guest captures and generated media for the experience.
Use search, filters, or pagination to find the guest or output. Open the submission to inspect its source media, generated results, answers, and processing details.

Open the image or video you need and choose Download.
For a Trading Cards submission with a back, Download offers Both sides, Front only, Back only, and Side-by-side image. Both sides downloads separate front and back files, while Side-by-side image puts both faces on one sheet. A bulk export adds one back file next to each card’s front file. See Get started with Trading Cards for setup details.

Choose Live, Hidden, or Awaiting Approval when shown. Each tab is downloaded separately; Awaiting Approval appears when Hold for Approval is on or photos are waiting.
Select the submissions you need, then choose Download above the list.
In Download Media, choose your selected submissions or all submissions on that tab. For a smaller export, select the results explicitly; search and date filters do not narrow an all-submissions download.
Under File Naming, use the variable menu to add available fields and check the example. This applies to the current download; Set as default is only available with the required permission.
Select Download. A single file downloads directly; multiple files arrive in one or more ZIP archives. Check the completion message for files that could not be fetched.

A submission can exist before all generated output is ready. Processing-heavy experiences may take longer than simple captures.
Submission details can include quiz answers, form values, media, and delivery-related context depending on the experience configuration.
Use Hide to remove a result from public view while retaining the record. See Hide, restore, or delete a guest result for moderation and permanent removal.
Use Leads for guest CSVs and Analytics for performance reports.

When reporting an issue, include the experience name, submission time, and any visible submission short ID.
Use test submissions with recognizable names so they are easy to remove or ignore later.
Before the event, agree with your stakeholders on what they will need afterward: media files, lead data, analytics, or a public gallery.