Staff a live event

Assign people to the device running the microsite, guest flow, moderation, display screen, and issue escalation.

Event Day Operations
Written forEvent producers

A live event runs better when every staff member knows exactly what they are responsible for. Split up guest help, device monitoring, dashboard review, display moderation, and support escalation before doors open.

Steps

  1. 1Assign one person to own the device the microsite runs on at the event.
  2. 2Assign one person to monitor Submissions, Leads, and delivery status from a separate device.
  3. 3Assign a moderator when public displays or sponsor-safe content approval matters.
  4. 4Confirm who can publish last-minute dashboard changes.
  5. 5Keep the experience URL, booth URL, display URL, event time, and support contact in the run-of-show.
  6. 6Document escalation details for support: device, browser, network, submission time, guest contact, and screenshot.

What to know

  • Small events may use one person for multiple jobs. High-volume or sponsor-critical events should keep the person running the guest device and the dashboard moderator separate so guest lines do not block troubleshooting.
  • Staff do not need full setup access for most event-day work. They need enough access to review submissions, export data when needed, moderate content, and pass restricted setup changes to the account owner or Snapbar support.

Tips

  • Do a staff handoff using the exact booth and display URLs, not dashboard editor pages.
  • Keep a simple issue log during the event so post-event reporting can explain spikes, downtime, or manual moderation decisions.
  • Make sure at least two staff members know how to exit kiosk mode.

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Still need help?

Tell us the experience name and what you were trying to do, and our team will pick it up from there.

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